Change is hard. Even with the best of intentions, the whole organization only benefits from change when it is well planned and executed. When companies invest in new technologies and processes, it is vital that team members at all levels are equipped with the tools and knowledge needed to support the organization’s investment. OmniTek’s Change Management & Training team members have a wealth of experience in guiding and supporting clients throughout their journey.
Our Change Management team understands the importance of achieving efficient productivity in a new environment as soon as possible. Whether planning to ensure call center teams are prepared for CRM system enhancements or managing the impact of a new system, we work hand-in-hand with all stakeholders. We prepare our clients for a smooth change process and successful training outcomes using industry methodologies.
Working in concert with Change Management are our Training professionals who utilize a variety of tools and methodologies as they partner with clients to plan, design, develop, execute, and evaluate training programs that allow your organization to benefit from the value of properly managed change.
Our Training team consists of creative thinkers with a keen eye for details and extensive knowledge of instructional design theory, adult learning principles, and an understanding that one size does not fit all when designing and developing programs across multiple user groups.